AI telephony module for smart customer communication
Rethinking phone calls – with AI that listens, understands and acts.
In the AI Telephony module, you will learn how to set up, train, and integrate your personal telephone assistant into your existing infrastructure.
The goal: less routine work, more focus on what matters.
Together, we'll first set up the system on your software's main page. Then, we'll develop the system persona—the personality and capabilities of your AI assistant. This defines how it speaks, reacts, and which tasks it should reliably perform.
We will then discuss how you can adapt this persona at any time to respond flexibly to new requirements.
Finally, we test the system in realistic scenarios, connect it to notifications via SMS or email, and take care of integrating your phone number. This ensures that your assistant is seamlessly integrated into your communications and immediately delivers real value.
The system persona – the heart of AI assistance
It all starts with the system persona, the personality of your virtual telephone assistant.
It defines how the AI speaks, reacts, and which tasks it reliably performs. This involves not only tone and expression, but also the skills and routines it stores: from greetings to scheduling appointments to call forwarding.
Additionally, a knowledge base can be integrated, where the AI knows the most important information about your company—contact persons, phone numbers, processes, and structures. This creates an assistant that acts like a trained employee and consistently maps your customer communication.
The telephone number as an interface
To ensure the AI assistant is reachable, a dedicated phone number is set up and linked to the system persona. In practice, this works like intelligent call forwarding: Every call received on this number is automatically forwarded to the digital assistant. This creates a clear entry channel through which all conversations flow. Importantly, the selected number can be fully embedded into your existing communication structure, allowing callers to interact seamlessly with your AI persona without perceiving it as a disruption to the process.
Extended connection and evaluation
In the final step, the module is equipped with additional functions. This includes call forwarding to different advisors, for example, if you use the assistant in an agency. Furthermore, call transcripts can be sent automatically, so that customers' responses and the content discussed remain transparent. For greater transparency, both advisors and customers can receive written confirmation, for example, when making appointments. Furthermore, the integration enables systematic evaluation of telephone calls – a valuable basis for assessing customer satisfaction and optimizing internal processes.